After 3,5 years in China, I no longer blink when the taxi driver spits out of the window and I smile oh so friendly when an elderly lady tells me to put socks on my baby when it is 32 degrees Celsius outside. But when I’m in a hospital, culture shock still hits me full force.
No it’s not the hospital’s facilities. We have a good insurance and therefore frequent “international” hospitals with nicer facilities than back home. Hospital staff is generally friendly and has had very good education. Usually, waiting for the nurse takes about 3 minutes. What is my problem I wondered?
After 4 days in hospital when delivering my second Beijing baby, I conclude my culture shock has to do with V&C&E:
Vulnerability, Communication and Expectations
I prefer to avoid hospitals. Being there means there is something out of the ordinary going on with me, or worse, there is something wrong with my kids. So, I’m out of my comfort zone, making me vulnerable and nervous (and when pregnant throw in a heavy dose of hormones too) – and admittedly not necessarily my smiling, civil self .
I communicate in my non-Chinese way. They communicate in their Chinese way. And despite both conversing in English, it sometimes seems we are on different planets rather than the same room. Why is this hearing aid twice as expensive as that one, what are the differences? Why should my labour be induced after 24 hours whereas in my home country it is considered safe to wait 48 hours?
My expectation is to have my questions answered in a knowledgeable way. My expectation is that staff I haven’t met before introduce themselves before checking my underpants. Chinese staff’s expectation seems to be that I do what the doctor tells me without asking questions. Having been raised with the notion it is good to ask questions, this can obviously clash.
Next time I’m in hospital I will try and manage my expectations. And luckily I have found some very capable and communicative doctors in Beijing- though not necessarily Chinese ones.
Read more about the four phases of culture shock on Wikipedia: Honeymoon, Negotiation, Adjustment, Mastery